Piecrust

Terms of Use

Effective Date: 31st August, 2026

These Terms of Use (“Terms”) apply between you and Dyumn Tech Private Limited, an Indian private limited company with its registered office at 101, D Definity Premises Co-operative Society Limited, Survey No. 95, Hissa No. CTS No. 364, Jayprakash Road No. 01, Goregaon East, Mumbai, Maharashtra, India – 400063 (the “Company”, “we”, “us” or “our”). These Terms create a binding agreement regarding your use of the Company’s game PIECRUST, websites, customer support and related services (the “Services”), so please read them carefully. Your use of the Services is conditioned on your acceptance of these Terms.

If you accept these Terms, you affirm that you are at least 13 years old or of the minimum legal age in your country of residence, whichever is higher for the relevant purpose. If you are not, your legal guardian or other holder of parental responsibility must review and agree to these Terms on your behalf.

Our Services are constantly evolving. We may amend, update or upgrade the Services at our discretion, and you may be required to accept and/or install updates to keep using the Services. We reserve the right to stop offering and/or supporting the Services in whole or in part, at which point your right to use the Services (or part thereof) will automatically terminate; in such an event, and unless prohibited by applicable law, we are not required to provide refunds or other compensation, but we will make commercially reasonable efforts to provide reasonable advance notice before sunsetting a game in which in-app purchases have been enabled.

Without affecting Section 12.7 (Amendments to arbitration agreement), the Company reserves the right, at its discretion, to change, modify, add or remove portions of these Terms, the Privacy Policy and other relevant Company policies at any time by posting the amended terms on the Services. You will be deemed to have accepted such changes by continuing to use the Services. If at any point you do not agree to the then-current version of these Terms or the Privacy Policy, your right to use the Services terminates and you must stop using the Services.

We process your personal information in accordance with our Privacy Policy.

1. Key Definitions

• “Game Content” means in-game features, digital elements and all other content made available within the game, including levels, features, virtual items, stories, dialogues, artwork, characters, animations, sounds and other digital assets, whether free or paid.
• “Virtual Items” means any virtual money, currency or goods used within the Services (for example coins, gems and energy), whether purchased or earned or redeemed via gameplay.
• “Account” means your player profile within the Services, whether a device-bound guest profile or a profile linked to a platform sign-in as described in Section 3.

2. Eligibility, Age and Spending Controls

2.1 You must be a natural person with legal capacity to enter into these Terms (or have a guardian accept them on your behalf as described above), and at least 13 years of age to use the Services.

2.2 We reserve the right to request and verify your age at any time and to impose limitations on purchases or spending based on your verified age or as required by applicable law.

2.3 Territorial availability: the Services are offered only in the markets where we choose to distribute them. The Services are not currently offered to, directed at, or intended for users located in the European Economic Area or the United Kingdom. If you access the Services from a territory where they are not offered, you do so on your own initiative and at your own risk.

2.4 Users who identify as under 13 at the game’s age screen receive a restricted Child Mode experience as described in the Privacy Policy, in which all purchases additionally require the platform’s parental-approval mechanism (Apple “Ask to Buy” / Google Family Link).

3. Accounts and Sign-In

3.1 No registration is required to play: by default you play as a guest under a device-bound player identifier. Sign-in, where you choose to use it, is provided exclusively through the platform’s own services — Google Play Games Services on Android and Apple Game Center / Sign in with Apple on Apple devices — to enable cloud save and transfer of your progress between devices. We do not operate our own username/password system and never collect your platform password.

3.2 You agree that you will not give your platform credentials to anyone else or allow anyone else to use your Account. You are solely responsible for maintaining the confidentiality of your device and platform credentials and for all uses of your Account, including purchases of Virtual Items. We may assume that anyone accessing your Account through your device or platform credentials is you.

3.3 You shall not: (a) maintain more than one Account at a time; (b) sell, trade or give away your Account or transfer codes; (c) access the Services using false age information or on behalf of someone else; or (d) use your Account for commercial purposes.

3.4 We reserve the right to delete your Account if we do not observe any activity related to the Account for 180 days or more, following any notice required by applicable law. In such an event, you may no longer be able to access Virtual Items associated with that Account and no refund will be issued for such Virtual Items, except as required by applicable law.

4. Our License to You and Ownership of the Services

4.1 Subject to your compliance with these Terms, the Company grants you a non-exclusive, non-transferable, non-sublicensable, revocable, limited right and license to use the Services for your personal and non-commercial use. You do not receive any other license, and all other rights are reserved. The Services and their contents are licensed, not sold.

4.2 All rights, title and interest in and to the Services — including copyrights, trademarks, trade secrets, trade names, patents, designs and other proprietary rights, and including games, titles, computer code, Virtual Items, themes, objects, characters, character names, stories, dialogue, concepts, artwork, animations, sounds, musical compositions, audio-visual effects, methods of operation and documentation — are owned by the Company or its licensors. You acknowledge that you hold no ownership interest in any Game Content, Virtual Items or your Account.

5. Purchases, Virtual Items and Refunds

5.1 You agree to pay all fees and applicable taxes incurred by you or anyone using your Account. All purchases are made through the Google Play Store (processed via Google Play billing, including Google Pay) or the Apple App Store (processed via Apple’s in-app purchase system, including Apple Pay), under the respective platform’s payment terms. The platform is the payment processor for your purchase; the Company never receives or stores your payment card, bank, Google Pay or Apple Pay details. The pre-purchase confirmation states exactly what is being bought at the displayed local-currency price.

5.2 Virtual Items are licensed to you on a limited, personal, non-transferable, non-sublicensable, revocable basis, solely for entertainment and non-commercial use within the Services. Virtual Items have no equivalent value in real-world money and cannot be exchanged for real money, real goods or real services. Except where expressly authorized within the Services, the transfer of Virtual Items is prohibited, including directly or indirectly via any third-party service.

5.3 The Company may manage, regulate, control, modify or eliminate Virtual Items at any time, with or without notice, acting reasonably. To the fullest extent permitted by applicable law, the Company shall have no liability to you or any third party if it exercises such rights, and is not required to provide a refund for Virtual Items. The price and availability of Virtual Items are subject to change without notice.

5.4 No paid randomized rewards: the Services do not include any mechanic in which real money or purchased Virtual Items are exchanged for a randomized or chance-based reward (such as paid loot boxes, gacha pulls or prize wheels); in-game chests and keys are earned through play and their contents are deterministic. If any such mechanic is ever introduced, we will first disclose the odds of receiving each type of item as required by Apple App Store and Google Play policies, and it will be unavailable in Child Mode.

5.5 No subscriptions: the Services do not currently offer any subscription or auto-renewing paid content. If any is introduced in the future, we will first provide the pre-purchase disclosures, easy-cancellation mechanisms and reminders required by applicable law (including California’s Automatic Renewal Law and similar statutes).

5.6 Refunds: purchases are final and non-refundable except as required by applicable law or the policies of the relevant platform. Because the platform is the merchant/payment processor for your purchase, refund requests for platform purchases are governed by, and should be directed through, the Google Play or Apple App Store refund process; a “Restore Purchases” function is available in-app at all times, and our support team can assist in re-granting lost goods based on receipts.

6. Expiration of Non-Purchased Content

In the case of 7 or more continuous days of inactivity, we may, at our discretion, remove unopened or unrevealed Game Content that was not purchased and was received for free or won during gameplay (“Non-Purchased Content”). Expired or removed Non-Purchased Content will not be restored, replaced or refunded, except as required by applicable law. This Section does not apply to Game Content purchased for consideration.

7. Code of Conduct

Any use of the Services in violation of this Code of Conduct is strictly prohibited, can result in the immediate revocation of your limited license, and may subject you to legal liability. You agree that you will not, under any circumstances:

• engage in any act that we deem to conflict with the spirit or intent of the Services or make improper use of the Services, including taking advantage of errors to gain an unfair advantage;
• use the Services for commercial purposes, or for gambling, betting or any similar activity;
• use or take part in the use of cheats, exploits, automation software, emulators, bots, hacks, mods or any unauthorized third-party software designed to modify or interfere with the Services;
• disrupt, interfere with, overburden or attack the Services or any computer or server used to support them, or assist anyone else in doing so;
• attempt to gain unauthorized access to the Services, Accounts of others, or connected systems, servers or networks by any means other than the user interface provided by the Company;
• post or transmit any content that is abusive, threatening, obscene, defamatory, hateful, sexualizes minors, promotes terrorism or violence, or is otherwise objectionable, or harass, abuse or harm (or advocate harassment, abuse or harm of) any person, including Company employees and support representatives;
• make available through the Services any material that infringes any copyright, trademark, patent, trade secret, right of privacy, right of publicity or other right of any person, or impersonate any person;
• except where expressly permitted by applicable law, reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code of the Services;
• solicit login credentials or personal information from other users, or collect or post anyone’s private information through the Services.

We reserve the right to determine what conduct violates this Code of Conduct or is otherwise outside the intent or spirit of these Terms, and to act as a result, which may include prohibiting you from using the Services in whole or in part.

8. User Content and Unsolicited Materials

8.1 “User Content” means any material, data or information that you upload or transmit through the Services, including any optional character/display name and any content you submit to support.

8.2 The Company does not claim ownership of your User Content. You hereby grant the Company a non-exclusive, irrevocable, perpetual, transferable, fully paid-up, royalty-free, worldwide license (including the right to sublicense) to use, copy, reproduce, adapt, modify, create derivative works from, publish, distribute, publicly display, publicly perform and otherwise exploit your User Content in connection with operating, improving, promoting and marketing the Services, subject to the Privacy Policy with respect to personal information. Except as prohibited by law, you waive any rights of attribution and any moral rights you may have in your User Content. This license survives termination of these Terms.

8.3 You represent and warrant that your User Content is not confidential or misleading, does not violate any law, contract or third-party right, and is free of malicious code. The Company reserves the right (but has no obligation) to review, monitor, edit, delete, disable access to or otherwise make unavailable any User Content without notice, for any reason or no reason, and assumes no responsibility for User Content or for monitoring the Services for inappropriate content or conduct.

8.4 The Company does not accept or consider unsolicited idea or product submissions of any kind. If you nevertheless submit such materials, they will not be treated as confidential and may be used and exploited by the Company without compensation, under the same license as User Content.

9. Suspension and Termination

9.1 Without limiting any other remedies, we may limit, suspend, terminate, modify or delete Accounts or access to the Services or portions thereof, with or without notice to you, (i) if you are, or we suspect you are, failing to comply with these Terms; or (ii) for any actual or suspected illegal or improper use of the Services. You may lose your character name, progress, benefits and Virtual Items as a result of such action, and we are under no obligation to compensate you for such losses, except as required by applicable law.

9.2 You may terminate these Terms at any time by deleting your Account, which you can do entirely in-app via the Privacy Center.

See the Data Deletion page for the step-by-step in-app flow →

10. Disclaimer of Warranties

10.1 To the fullest extent permissible under applicable law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. The Company does not warrant that the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services are free of viruses or other harmful components.

10.2 The game does not involve staking money with the expectation of winning monetary gain; it is offered solely for entertainment purposes and is not a game of chance, gambling, or an online money game.

10.3 Advertisements: the Services are supported in part by advertising and may display advertisements and promotions from third parties, served through advertising networks and mediation services (such as Google AdMob and other partners). We do not control and are not responsible for the content, products, services or privacy practices of advertisers or advertising networks, and your interactions, correspondence or business dealings with any advertiser are solely between you and that advertiser. The volume, placement, format and nature of advertising are subject to change at our discretion without notice.

10.4 Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you; in such jurisdictions the disclaimers apply to the maximum extent permitted, and nothing in these Terms affects statutory rights that you have as a consumer that cannot be excluded under applicable law, including applicable US state consumer protection statutes.

11. Limitation of Liability; Indemnity

11.1 To the fullest extent permissible under applicable law, the Company shall not be liable to you for any indirect, incidental, consequential, special, punitive or similar damages, including loss of revenues, lost profits, lost data or business interruption or other intangible losses, arising out of or relating in any way to these Terms or the Services, whether based on contract, tort or any other legal theory, and whether or not the Company has been advised of the possibility of such damages. To the extent not prohibited by law, the Company’s aggregate liability to you shall not exceed the total amount you have paid to the Company for the Services (including Virtual Items) in the six (6) months immediately preceding the date on which you first assert a claim. If you have not paid anything during such period, your sole remedy (and the Company’s exclusive liability) for any dispute with the Company is to stop using the Services and delete your Account.

11.2 Nothing in these Terms excludes or restricts liability that cannot be excluded or limited under applicable law, including liability resulting from the Company’s gross negligence or willful misconduct, or for death or personal injury arising from the Company’s negligence, or fraud.

11.3 The Company’s licensors and partners are third-party beneficiaries of this Section 11 and may enforce it against you.

11.4 You agree to indemnify, defend and hold the Company (and our officers, directors, agents, affiliates and employees) harmless from any claim, demand, damages or other losses, including reasonable attorneys’ fees, asserted by any third party resulting from or arising out of your use of the Services or any breach by you of these Terms, except to the extent the claim is not attributable to your intentional or negligent conduct.

12. Dispute Resolution — Binding Individual Arbitration in Mumbai; Class Action Waiver

This Section 12 applies to every User to the fullest extent permitted by the mandatory law of the User’s country of residence. It applies to any dispute or claim of any kind relating to these Terms, the Privacy Policy or the Services, including disputes arising before you accepted this version of these Terms, and survives deletion of your Account.

12.1 Informal dispute resolution: you must first try to resolve any dispute informally by sending a written Notice of Dispute to the Grievance Officer (Section 14) describing the dispute and the relief sought, and allowing at least 45 days for resolution before starting arbitration.

12.2 Arbitration agreement: except for the exceptions in Section 12.6, you and the Company agree that any dispute will be resolved exclusively by final and binding individual arbitration, and you and the Company each waive the right to a trial before a judge or jury. The arbitrator has exclusive authority to decide whether any portion of this Section 12 is valid or enforceable or applies to a claim.

12.3 Seat, rules and process: the arbitration shall be conducted before a sole arbitrator under the (Indian) Arbitration and Conciliation Act, 1996, seated in Mumbai, India, in the English language, administered by [the Mumbai Centre for International Arbitration (MCIA) — to be confirmed] under its rules as modified by these Terms. For Users resident outside India, all hearings (if any) shall be conducted remotely by video conference or decided on the documents, so that you are never required to travel to India, and you may participate from your own location. The parties agree that the arbitration agreement in this Section 12 is international in character and enforceable under the Convention on the Recognition and Enforcement of Foreign Arbitral Awards, 1958 (the New York Convention); for Users resident in the United States, Chapter 2 of the United States Federal Arbitration Act additionally governs the recognition and enforcement of this agreement to arbitrate.

12.4 Consumer cost protection: for consumer claims, you will not be required to pay filing, administrative or arbitrator fees greater than the amount you would pay to file an individual claim in the small-claims court (or equivalent lowest-cost forum) of your place of residence; the Company will bear all fees above that amount, and if the arbitrator finds any fee allocation excessive, the Company will pay it.

12.5 No class actions; mass filings: you and the Company agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding, and the arbitrator may not combine another person’s claims with yours or preside over any class proceeding. To increase the efficiency of resolution, if twenty-five (25) or more demands for arbitration of a substantially similar nature are filed against the Company by or with the assistance of the same law firm, group of law firms or organizations, or representation is coordinated across the cases, all such demands shall be processed in staged batches, may be assigned to a shared arbitrator with one set of fees per batch, and shall be heard on the documents rather than by oral hearing. Nothing in this provision authorizes a class or collective action; each demand remains an individual claim.

12.6 Exceptions: this arbitration agreement does not apply to (a) claims concerning the validity, enforcement or protection of intellectual property rights; (b) claims related to piracy or tortious interference; (c) claims that cannot be subject to arbitration as a matter of the mandatory law of your residence; and (d) individual claims within the jurisdictional limit of the small-claims court (or equivalent) of your place of residence, which either party may bring there instead.

12.7 Opt-out: you may opt out of this arbitration agreement and the class-action waiver by sending written notice to the Grievance Officer (email or postal address in Section 14) with the subject line “ARBITRATION AND CLASS ACTION WAIVER OPT-OUT” within 30 days of your first acceptance of these Terms, including your name, Account identifier and a clear statement that you decline to arbitrate. Opting out will not affect your use of the Services. The Company maintains a record of every opt-out notice received and honors it.

12.8 Amendments to arbitration agreement: the Company will provide 30 days’ notice of any changes to this Section 12; changes apply prospectively only. You may reject a change by written notice within 30 days as described in Section 12.7, in which case the last version you accepted remains in effect.

12.9 Fallback seat: if a court of competent jurisdiction in your country of residence finally determines that the Mumbai seat of arbitration is unenforceable against you, then — in place of court proceedings, and to preserve the parties’ agreement to arbitrate individually — the arbitration shall instead be administered in your country of residence by a recognized consumer arbitration provider (for the United States, the American Arbitration Association under its Consumer Arbitration Rules) with the remainder of this Section 12, including the class-action waiver, remaining in full force.

12.10 Severability: if the class-action waiver in Section 12.5 is found unenforceable or invalid as to a particular User, the entirety of this Section 12 shall be void as to that User, and the dispute shall be resolved by the courts described in Section 13.

13. Applicable Law and Venue

13.1 Governing law — India: to the fullest extent permitted by the mandatory law of your country of residence, these Terms, the Privacy Policy and any dispute arising out of or relating to them or the Services shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law provisions, and — for any matter not subject to the arbitration agreement in Section 12 — the courts at Mumbai, India shall have exclusive jurisdiction, and you consent to the personal jurisdiction of such courts. This choice of Indian law does not deprive you of the protection of provisions of the law of your country of residence that cannot be derogated from by agreement.

13.2 United States residents: the agreement to arbitrate in Section 12 is governed, as to its recognition and enforcement, by the New York Convention and Chapter 2 of the Federal Arbitration Act. For any claim finally determined not to be arbitrable and not within Section 12.9, the courts at Mumbai, India shall have exclusive jurisdiction to the fullest extent permitted; solely where that jurisdiction is finally determined to be unenforceable against you, such claim may be brought in a court of competent jurisdiction at your place of residence, applying Indian law to the fullest extent permitted.

14. Notices, Support and Contact

Support is available in-app via Settings → Help & Support. All notices to the Company under these Terms shall be in writing and addressed to:

We may notify you via postings in the Services, push notification, or other reasonable means.

15. General Provisions

15.1 Severability: if any portion of these Terms is found illegal, unenforceable or void by a court of competent jurisdiction, that portion shall be ineffective solely to the extent of such determination, without affecting the remaining provisions, which continue in full force.

15.2 Assignment: the Company may assign or delegate these Terms and/or the Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under these Terms without the Company’s prior written consent, and any unauthorized assignment is ineffective.

15.3 Entire agreement: these Terms, any supplemental policies and the Privacy Policy contain the entire understanding between you and the Company regarding the Services and supersede all prior understandings. Any reference to “including” means “including, without limitation.”

15.4 No waiver: the Company’s failure to require or enforce strict performance of any provision, or to exercise any right, shall not be construed as a waiver of that or any other provision or right.

15.5 Equitable remedies: you acknowledge that the rights granted and obligations made under these Terms to the Company are of a unique and irreplaceable nature whose loss would irreparably harm the Company, and the Company shall be entitled to injunctive or other equitable relief (without any obligation to post bond or prove damages) in the event of any breach or anticipatory breach by you.

15.6 Export/sanctions compliance: you must comply with all applicable export laws and regulations, and you represent that you are not located in a country subject to comprehensive sanctions and are not on any restricted-party list.

15.7 Force majeure: the Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, war, pandemic, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, labor or materials.

15.8 Language: these Terms are written in English and may be translated; the English version is binding and takes precedence.

16. Platform Terms

16.1 Apple devices: if you access the Services through an Apple-branded device, the following applies. These Terms are between you and the Company only; Apple, Inc. (“Apple”) is not a party other than as a third-party beneficiary as set out below. The Company, not Apple, is responsible for providing the Services. The license granted to you is subject to the usage rules in the Apple Media Services Terms and Conditions. Apple has no obligation to furnish maintenance or support for the Services. In the event of any failure of the Services to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price in accordance with these Terms; to the maximum extent permitted by law, Apple has no other warranty obligation. As between the Company and Apple, the Company is responsible for addressing any claims relating to the Services, including product liability claims, claims of non-conformity with legal or regulatory requirements, and claims under consumer protection or similar legislation, and for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you.

16.2 Google devices: if you access the Services via Google Play, your use is also subject to the Google Play Terms of Service, and purchases are subject to Google Play’s payment terms (including Google Pay).

16.3 When using the Services, you must comply with all third-party terms applicable to any platform, website, technology or service that interacts with the Services.

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